RETURN POLICY:

All sales are final. We do not offer returns or exchanges for any of our products. We truly hope you love what you ordered and that it blesses you and your family. If something isn’t right with your order, please email us at heidi@dwellinyourheart.com and we'll make it right!

DAMAGED / WRONG / MISSING ITEMS:

If your item arrived damaged, unusable, or you received the wrong item, please contact us within 7 days of delivery to request a replacement.

If something is missing from your order, send us an email at heidi@dwellinyourheart.com and we’ll make it right as quickly as possible.

Damaged Items: For all damaged items, a picture of the damaged item is required for approval. Please email pictures and requests to heidi@dwellinyourheart.com

In the email, please provide:

• order #
• reason for request
• pictures of the item's condition

Once approved, a new item will be sent free of charge to the customer.

Wrong items: For wrong items, please send a picture of the incorrect items you received with the packing slip included in your order. Please do this within 7 days of delivery. Please email pictures and requests to heidi@dwellinyourheart.com

In the email, please provide:

• order #
• reason for request
• pictures of the items received and the packing slip

Please save all original packaging so you can reuse it to return the wrong items to us. We will provide a return label for the wrong items. 

SALES / DISCOUNTS:

We cannot accommodate price adjustments for any promotions, including Black Friday deals.

FREE SHIPPING:

We’re excited to offer FREE SHIPPING on all U.S. orders of $100 or more! The free shipping option will be automatically calculated and available for selection at checkout under the shipping details. Please note that purchases of gift cards do not qualify toward the free shipping minimum.

SHIPMENT SPEED & TIMING:

• Processing Time: Orders are processed and shipped within 2 business days (Monday–Friday, excluding holidays). 
  
  
• Transit Time: Once shipped, standard delivery with USPS Ground Advantage takes 2-5 business days. We ship from Texas.
  
  
• Estimated Delivery: Expect your order to arrive within 4-9 business days after ordering. This accounts for our processing time + USPS transit time. 
  
  
• Shipping Carrier: Orders are shipped via USPS Ground Advantage.
  
  
• Tracking: A tracking number will be emailed once your order ships. Tracking details may take up to 24 hours to update in the system. 
  
  
• Delays: Shipping times may vary due to carrier delays, holidays, or weather conditions. Please note that all transit times are estimates provided by USPS and are not guaranteed.

LOST/DAMAGED ITEMS:

If your order included Shipping Protection at checkout, your package is covered! Please email us at heidi@dwellinyourheart.com for help with your claim within 14 days of delivery.

If Shipping Protection was declined, we’re unfortunately unable to replace lost or damaged items at no cost. Shipping Protection is automatically selected at checkout and must be manually deselected by the customer. If that is your scenario, you’ll need to file a claim with USPS directly. Please note that USPS only accepts claims for lost packages after 15 days from the ship date.

*Shipping protection effective 5/1/26

ITEMS RETURNED TO SENDER:     

If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for covering the cost of reshipping the package even if the order qualifies for free shipping. We must first receive the returned package before we can process reshipment. Please double-check your shipping address before submitting your order to avoid delays.

If the package is returned to us and the shipping address provided was accurate, Dwell in Your Heart will work with USPS to resolve the issue and reship the package at no additional cost to the customer.

DELIVERED BUT NOT RECEIVED:

If your package says it was delivered, but you have yet to receive it, please work through these steps:

1. Contact your local post office and provide your tracking # to see if they can locate it.
   
2. Contact your neighbors to see if the package was mistakenly delivered there.
   
3. File a Missing Mail claim with USPS by clicking HERE.
   
   The sender's address to include is:
   PO Box 195
   Nash, TX 75569

If those steps are unsuccessful and you added Shipping Protection to your order, please email heidi@dwellinyourheart.com, and we’ll help with a replacement. All claims must be submitted within 14 days of the delivery date. Replacements are only processed after 7 days have passed to allow time for the package to potentially still arrive.

If Shipping Protection was removed from your order, we are unfortunately not liable for lost or damaged packages. In that case, you’ll need to work directly with USPS to resolve the delivery issue.

*Shipping protection effective 5/1/26

INTERNATIONAL SHIPPING:

We do not offer international shipping at this time, but we do offer many resources as digital download to support our international customers. We appreciate your understanding and continued support.